Fresh Flowers Guarantee: Returns, Refunds & Complaints

Our Commitment to Fresh Flowers in Willesden

At Flowers Willesden, we pride ourselves on delivering the freshest blooms to the homes and businesses of our community. As a trusted local Willesden florist, we promise a high standard of quality with every arrangement. If you experience any issue with your order, please review our policies below to see how we can help.

Freshness Guarantee and Damaged-On-Arrival Policy

Your satisfaction is our top priority. All flowers dispatched from Flowers Willesden come with our Fresh Flowers Guarantee. If your flowers arrive looking less than their best, or if any blooms are damaged on arrival, please let us know on the same day your delivery is received. Providing clear photographs of the affected flowers will help us resolve the issue as quickly as possible.

Freshness Window

We stand behind the freshness and quality of our arrangements. Our flowers should maintain their beauty and vibrancy for at least five days from receipt, provided they receive appropriate care as outlined in our care instructions. If your fresh flowers do not meet this standard, contact us within the first 48 hours after delivery. We may request photographs to assess the situation and ensure a fair resolution for you.

Refunds and Replacements

If your flowers are damaged upon arrival or fail to meet our five-day freshness guarantee, we offer the following options:

• Replacement: We can resend the same or a similar arrangement at no extra cost to you, subject to availability.
• Refund: If a replacement isn't suitable, we will issue a refund via your original payment method. Please allow several working days for this process to complete, as processing times may vary by payment provider.

In some cases, we may choose to provide a partial refund or a store credit as an alternative. Our goal is to ensure every Willesden resident and business receives exceptional value and service with every order.

Complaints Process

If you have any concerns or complaints regarding your order or our service, we encourage you to reach out to us as soon as possible. To help us resolve your complaint efficiently, please supply your order details, delivery date, and a description of the issue. Supporting photographs are always appreciated. Our customer service team will investigate your complaint and respond promptly with a proposed solution. We strive to resolve all complaints fairly and to your satisfaction within five business days. Should further investigation be needed, we will keep you updated throughout the process.

Trusted Service for Willesden

Flowers Willesden is honoured to be a trusted local florist, serving both households and businesses throughout Willesden with quality, freshness, and care. We are dedicated to making sure every customer receives their flowers as pictured and as promised. Thank you for choosing Flowers Willesden; your trust means everything to us.

If you have any questions about our returns, refunds, or complaints policy, do not hesitate to get in touch. We're here to help and look forward to brightening your day with beautiful, fresh flowers!