Online Purchase Terms and Conditions – Flowers Willesden

Introduction

These Terms and Conditions ("Terms") govern the online buying process and the usage of the website operated by Flowers Willesden ("we", "us", "our"). By placing an order for flower delivery through our online platform, you ("customer", "you", "your") agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms apply to all online orders for customers located in Willesden and the surrounding areas.

Scope of Service

Flowers Willesden specialises in the supply and delivery of floral products and related goods. Our online service allows you to browse, select, and purchase floral arrangements for delivery within Willesden and adjacent localities. By ordering through our site, you confirm that you are 18 years or older or have the consent of a legal guardian.

The Order Process

Upon visiting our website, you may select your desired flower arrangements and place them in your virtual shopping basket. Once you have selected all the items you wish to purchase, proceed to the checkout process. You will be required to provide accurate delivery details, recipient information, and instructions if any. Before confirming your order, you may review and amend your order details. When you are satisfied, submit your order. By submitting an order, you make an offer to us to purchase the selected goods, which we may accept or decline at our sole discretion. If accepted, you will receive an order confirmation email or on-screen acknowledgment. Order acceptance and formation of a binding contract occurs only when we confirm your order, not upon payment.

Please ensure that all delivery and recipient details are entered accurately. Errors in delivery details can result in failed or delayed deliveries for which we cannot be held responsible. If you notice an error after submitting your order, contact us promptly for possible correction before dispatch.

Product Availability

Our ability to fulfil your order depends on the availability of the selected product at the time we receive your order. In situations where specific flowers or items are unavailable, we reserve the right to substitute products of similar style and value, ensuring the overall appearance and quality is maintained. In the event a suitable substitution is not possible, we will inform you and provide options for a refund or alternative arrangement.

Pricing and Payment

All prices displayed on our website are stated in Pounds Sterling (£) and include VAT where applicable. Delivery charges are clearly indicated at the checkout stage and depend on the delivery location and urgency. Prices and offers are subject to change and may be updated at any time; confirmed orders will not be affected by subsequent price changes.

Payment for all orders must be made in advance using one of the accepted online payment methods available at the time of checkout. These may include major credit or debit cards, online payment services, or other methods we offer. By submitting your payment information, you authorise us to process payment. Orders will only be dispatched upon successful receipt of payment.

Delivery Policy

We deliver to Willesden and neighbouring areas as specified during the checkout process. Standard delivery operates Monday to Saturday, excluding major public holidays, unless stated otherwise on our site. You must select your preferred delivery date at checkout; while we make every effort to deliver on your chosen date, please note that delivery times cannot be guaranteed. In the rare event of significant delivery delay, we will notify you promptly.

Our delivery services are typically made to home or business addresses. If the recipient is not present at the time of delivery, flowers may be left with a neighbour, in a safe location, or a delivery card may be left to organise re-delivery, in accordance with your delivery instructions. We will not be responsible for items after successful delivery has taken place.

Cancellations and Amendments

You may cancel or amend your order, provided that it has not yet been dispatched. For cancellations or changes, please contact us as soon as possible with your order details. Once an order has been prepared for delivery or dispatched, cancellations or changes may no longer be possible.

Should you wish to cancel after payment but before dispatch, a full refund will be issued using your original payment method. For bespoke or customised orders, cancellations may not be permitted once preparation has commenced, and any refund or amendment is at our discretion. These provisions do not affect your statutory rights.

Quality Guarantee and Complaints

Flowers Willesden is committed to providing only fresh, high-quality flowers. In the unlikely event that you are dissatisfied with your order, please contact us within 24 hours of delivery. Include your order reference and clear photographs of the issue. We will investigate complaints promptly and, where appropriate, offer a replacement, refund, or suitable resolution. Outcomes may vary based on the investigation and the nature of your complaint; our decisions are final in such matters.

Liability

To the fullest extent permitted by law, Flowers Willesden shall not be liable for indirect, consequential, or incidental damages arising from your use of our services. Our total liability for any loss or damage arising in connection with your order shall not exceed the value of the original order paid by you. We are not liable for delays or failures caused by circumstances beyond our reasonable control (including, but not limited to, extreme weather, epidemics, government restrictions, strikes, or supply issues).

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter in respect of which it would be unlawful to limit or exclude liability.

Intellectual Property Rights

All content on the Flowers Willesden website, including photographs, designs, text, and logos, are owned by or licensed to us. They may not be copied, reproduced, or used for commercial purposes without our express written permission.

Personal Data and Privacy

When placing an order, you may be required to provide personal data, including contact information and delivery address. We handle all such data in accordance with our Privacy Policy and applicable UK data protection laws. Your data is only used for fulfilling your order, customer service, and as described in our Privacy Policy.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with your use of our online services or your purchase of products shall be governed and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms

We may revise these Terms from time to time to reflect changes in legislation, our practices, or the scope of our services. The Terms as displayed on the website at the time of your order will apply to your transaction. It is your responsibility to check for updates to these Terms before placing future orders.

Customer Service and Contact

If you have any questions about these Terms, require clarification, or wish to discuss your order, please contact our customer service team using the details provided on our website.

Applicability

These Terms and Conditions apply to all customers ordering flower delivery online from Flowers Willesden for destinations within Willesden and the surrounding areas. By completing an order on our website, you acknowledge you have read, understood, and agreed to abide by these Terms.

Thank you for choosing Flowers Willesden for your flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Willesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Willesden.

For assistance with orders, returns or account queries, please fill out the Contact Us form.